Frequently Asked Questions
What is snail mucin, and how does it benefit my skin?
Snail mucin is a natural secretion from snails that contains hyaluronic acid, glycolic acid, and proteins. It helps moisturize, heal, and rejuvenate the skin, promoting smoothness and reducing signs of aging.
Are your products cruelty-free?
Yes, our products are cruelty-free. We prioritize ethical practices and ensure that no snails are harmed during the collection process.
Can I use snail care products on sensitive skin?
Yes, our snail care products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we recommend performing a patch test before regular use.
How often should I use snail mucin products?
For best results, we recommend using snail mucin-based products as part of your daily skincare routine, either once or twice a day depending on your skin’s needs.
How long does it take to see results?
Results vary depending on individual skin types and concerns, but most users notice improvements in hydration, texture, and clarity within 2-4 weeks of consistent use.
Are your products suitable for both men and women?
Yes, our products are designed for all skin types and can be used by both men and women looking to improve their skincare routine.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and times vary depending on the destination.
What should I do if I experience an allergic reaction?
If you experience any irritation or allergic reactions, discontinue use immediately and consult a dermatologist. We recommend doing a patch test before trying new products.
Can snail mucin help with acne scars?
Yes, snail mucin is known for its regenerative properties, which can help reduce the appearance of acne scars over time by promoting cell turnover and healing.
How do I track my order?
Once your order is placed, you’ll receive a confirmation email with tracking information. You can use the tracking number to check the status of your shipment.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Please contact our customer service team for further assistance on returns and exchanges.
Are there any parabens or harmful chemicals in your products?
Our products are free from parabens, sulfates, and harmful chemicals. We prioritize using natural and safe ingredients to ensure the health of your skin.
How should I store snail mucin products?
Store our snail care products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.