Privacy Policy

This Privacy Policy describes how snailcare.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, need more information about our privacy practices, or would like to make a complaint, please contact us by email at info@snailcare.com or by mail at:

Snailcare LLC
1811 Silverside Road
Wilmington, DE 19810
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more details on what Personal Information we collect and why.

Device Information

• Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our service providers for Site optimization and analytics.
• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

• Purpose of collection: To provide products or services to you, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide information or advertising relating to our products or services based on your preferences.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our payment processor, shipping, and inventory management providers.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer support and assistance.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our customer support service providers.
• Personal Information collected: Name, address, phone number, email.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• • We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: WooCommerce Privacy Policy.
  • We use PayPal as our payment gateway provider. You can read more about how PayPal uses your Personal Information here: PayPal Privacy Policy.
  • We use ShipMonk for shipping and inventory management. You can read more about how ShipMonk uses your Personal Information here: ShipMonk Privacy Policy.
  • We use GoAffPro to manage our affiliate program. You can read more about how GoAffPro uses your Personal Information here: GoAffPro Privacy Policy.